> ## Documentation Index
> Fetch the complete documentation index at: https://artemis.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# README

### "Multiple Google Accounts issue detected" error

Check [this](/artemis-sheets/troubleshooting/google-sheets-add-on/multi-account-issue) if you see this page in the sidebar.

### Troubleshooting

If you have any issues with the Google sheets add-on, try the following steps as we've found them to be helpful in fixing most issues:

* Hard refresh the worksheet using F5 or an equivalent key.
* Clear your browser cache (if you're using Chrome, here's the [instructions](https://support.google.com/accounts/answer/32050?hl=en\&co=GENIE.Platform%3DDesktop)).
* Load the sidebar from the drop down menu by clicking **Extensions** -> **Artemis Sheets** -> **Open sidebar**.
* Force a refresh in worksheet by adding or removing a column to the left of column A.
* Try opening up a blank spreadsheet associated with your Artemis Sheet account. We've found most times a new blank sheet fixes most issues.
* Create a copy of the troublesome spreadsheet (**File -> Make a copy**).

If the issues persist, please try the following

* Logout from your Artemis account by using the sidebar (**Settings -> Logout**)
* [Uninstall](/artemis-sheets/troubleshooting/google-sheets-add-on/uninstall-the-google-sheets-add-on) the Artemis Sheets add-on
* Clear Browser Cache
* [Install ](/artemis-sheets/troubleshooting/google-sheets-add-on/install-the-google-sheets-add-on)the add-on
* Log into your account by using the sidebar

### Blank (white) sidebar

This error is usually generated by a browser extension which blocks cookies or interferes with the Artemis Sheets add-on.

Try these workarounds:\
*- Install the Artemis Sheets add-on in a different browser*\
*- Turn off your browser extensions and check if the sidebar loads*\
*- Open google sheets in a Chrome incognito window, with cookies enabled (no extensions are loaded in an incognito window)*

Here is how you can enable cookies in a Chrome incognito window:

* click the top right cookies button
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/artemis-db73460d/images/image%20(134).png" alt="" />
* click the "Site not working?" link
* click the "Allow cookies" button
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/artemis-db73460d/images/image%20(135).png" alt="" />
* the page will reload and the sidebar will show the login page
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/artemis-db73460d/images/image%20(137).png" alt="" />

### The only option in the add-on menu is *Help*

This error is usually generated by a temporary Google internal glitch.

A few suggestions to try:

* close and reopen the browser
* reload the spreadsheet a few times
* uninstall the Artemis Sheets add-on (Extensions -> Add-ons -> Manage add-ons -> click the Artemis Sheets top right three dot menu -> Uninstall), then [clear browser cache](https://support.google.com/accounts/answer/32050?hl=en\&co=GENIE.Platform%3DDesktop), sign out of your google account, restart browser, sign in into google account and install the add-on
* install the add-on in a different browser

<div className="hint hint-info">
  <div className="hint-title">💡 Info</div>

  <div className="hint-content">
    If the above steps didn't fix your issues, please contact us at
    [support@artemisanalytics.xyz](mailto:support@artemisanalytics.xyz) and we'd be happy to help!
  </div>
</div>