> ## Documentation Index
> Fetch the complete documentation index at: https://artemis.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Multiple different Google accounts issue

If you see the **"Multiple different Google Accounts issue detected"** message when opening the Artemis Sheets add-on sidebar, the issue is usually caused by having multiple Google accounts signed in within the same browser.

Google does **not** support authorizing add-ons for more than one account per browser session.

## Why this happens

When you're logged into several Google accounts in your browser, Google automatically marks the **first** signed-in account as your **default account**.

Google then uses **only this default account** to authorize any add-on you install, including the Artemis Sheets Add-on.

So even if you switch to another account and install the add-on there, Google still authorizes it under the default account.

## Example

Let's say:

* **Account A** = your default account
* **Account B** = another signed-in account

If you install the Artemis Sheets Add-on while using Account B, Google still authorizes it under Account A.

When you later open the sidebar with Account B, Google checks permissions, sees that the add-on is not authorized for this account, and shows:

> **Authorization is required**

This is a [long-standing Google issue](https://issuetracker.google.com/issues/69270374) and has been open on IssueTracker since 2017. It is documented on Google docs page [here](https://developers.google.com/apps-script/guides/projects#fix_issues_with_multiple_google_accounts).

***

## What still works?

You can continue using **ART formulas** normally, because they run under your default account in the background.

However, sidebar features will **not** work unless you use the authorized (default) account:

* Chat
* Formula Builder
* Templates
* Settings

***

## Quick fixes

Until Google enables multi-account add-on authorization, try the following:

* 💡 **Tip 1:** Log out of all Google Accounts and log back in **only** with the account that has the Artemis Sheets Add-on installed.
* 💡 **Tip 2:** Open the spreadsheet in an **Incognito window** and log in with the account that has the Artemis Sheets Add-on installed.
* 💡 **Tip 3:** Create **separate Chrome profiles** for each Google account to avoid conflicts.